Kossalii shipping & returns

SHIPPING & RETURNS

We ship all over Australia using Australia Post with parcel tracking.

Average delivery times 3-5 working days.

(Express shipping is available in checkout.)

We will get all stock items shipped to you within 1-3 business days.

Custom orders and made to orders will be shipped within 5-10 business days

For international shipping

We use Australia Post with parcel tracking. 

Average delivery times to most countries being 5-15 working days.

Please contact us if you can not find your country's shipping rate at the checkout.

Please note that buyers are responsible for any customs and import taxes that may apply. 

Return & Exchange Policy

We gladly accept returns and cancellations.
Contact us within: 10 days of delivery
Send items back within: 20 days of delivery
Request a cancellation within: 12 hours of purchase

Due to the nature of the products, unless the product arrives damaged or defective, we can't accept returns or exchanges.

 

Conditions of return:


Buyers are responsible for return postage costs.
If the product is not returned in its original condition, the buyer is responsible for any loss in value.

If you have any questions, please send us a message. we'll do our best to help you!