Kossalii FAQ

FREQUENTLY ASKED QUESTIONS

Can I request a custom order?


Absolutely! We love working on new projects, especially when it is to please our customers. You can request a special order via the "Contact" located in the main menu or by sending us an email directly at kossalii.design@gmail.com We will gladly try our best to make your wish come true.




What is the estimated processing and delivery time?


* Due to high demanding of masks in current COVID-19 situation, the processing time would take 3-5 days. Depending on the high or low demand we face at the time of the order, we will get all stock items shipped to you within 1-3 business days. If you are requesting a custom order or the item is 'made to order', it will be shipped within 5-10 business days.




Do you ship worldwide?


We do! For international shipping​, we use Australia Post with parcel tracking. Average delivery times to most countries being 5-15 working days. Please note that buyers are responsible for any customs and import taxes that may apply.