Can I request a custom order?

Absolutely! We love working on new projects, especially when it is to please our customers. You can request a special order via the "Contact" located in the main menu or by sending us an email directly at We will gladly try our best to make your wish come true.

What is the estimated processing and delivery time?

* Due to high demanding of masks in current COVID-19 situation, the processing time would take 3-5 days. Depending on the high or low demand we face at the time of the order, we will get all stock items shipped to you within 1-3 business days. If you are requesting a custom order or the item is 'made to order', it will be shipped within 5-10 business days.

Do you ship worldwide?

We do! For international shipping​, we use Australia Post with parcel tracking. Average delivery times to most countries being 5-15 working days.Upgrade to express shipping (EMS) is available for average delivery times of 4-8 working days worldwide. Please note that buyers are responsible for any customs and import taxes that may apply.

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